INTUEAT Booking and Cancellation Policy

Acceptance of Our Booking and Cancellation Policy

This cancellation policy governs all reservations made by Hosts and Chefs with INTUEAT, Inc. (“INTUEAT,” “Company,” “we,” or “us”) for events booked on www.intueat.com & www.personalchefs.intueat.com (the “Website”).

On our Website, Hosts have the opportunity to book one of our Independent Contractor Chefs for a variety of services. Each Chef found on our website has complete control over their booking parameters such as Service Radius, Price Per Guest, Minimum & Maximum Guest Count, Calendar Availability, and any additional information displayed on their profiles (“Booking Requirements”).

Hosts can select a Chef for their event, and tell them where, when and how many people may attend the event (each event, a “Hosted Event”). Once the Host provides details for a Hosted Event on our website, the Host will be asked to submit a valid payment method and submit a deposit of 35% of the anticipated cost of the Hosted Event. At this point the INTUEAT platform will validate the payment method submitted by “Capturing” or “Authorizing” the deposit charge, this might reflect as a pending payment however no funds have been charged. Each Chef also has FINAL CONTROL ON ACCEPTING OR DECLINING INCOMING EVENT REQUESTS WITHIN A 24 HOUR WINDOW (the “Acceptance Period”). Once the Chef has confirmed the acceptance of a Host’s Hosted Event, our platform will process the deposit authorization and 35% of the cost of the Hosted Event total will be charged (the “Initial Charges”). Should the selected Chef decline or fail to accept the event request during the Acceptance Period, the deposit amount captured or authorized will be automatically canceled and the Host will not be charged. Hosted Events are not confirmed unless/until the Host receives an email or text confirmation from INTUEAT stating that the Hosted Event has been confirmed.

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After a Hosted Event has been confirmed, the balance of the fee for the Hosted Event is due from the Host, which includes INTUEAT’s platform service fee and the Chefs base ticket (such amounts the “Event Fee”). During the Consultation Period or Event Design Period should the Host & Chef agree additional charges may be included to the Final Event Fee (“Upsale of Services or Products”). The Final Transaction and remaining “Event Fee” will by charged approximately 24 hours prior to the payment method on file via our Stripe Processing Payment System. 

Our Host Expectations

When you book a Chef through our Website, you must comply with the following expectations:

• Provide sanitary work environment for the Chef and their team, which means:

• Cooking surfaces and work areas and floors must be cleaned, and dried prior to Chef’s arrival. 
• You must have a clean water supply and a functional bathroom for Chef to access
• Your bathrooms for the Chef and their staff must be clean, and must be equipped with a hand washing station.

• Provide a safe work environment for the Chef and their team, which means:

• NO harassing, aggressive or off-putting behavior of any kind to INTUEAT Chefs or employees
• Always keep kids under the age of 15 under supervision while Chef and their team are on site
• Maintain a safe distance and space that allows Chef to work and perform their duties
• Keep all pets out of the kitchen other areas Chef and their team may be working in
  
  

A Host’s violation of these Host Expectations may result in the cancellation of the Hosted Event by the Chef at any time, even once the Hosted Event has started.

Chef Cancellation Rights:

Each Chef has the ability to choose which of the following Cancellation Policies will apply to the Chef’s events. Please reference the cancellation policy for each Chef Profile before booking.

Flexible:

• Guest may cancel or modify guest count anytime until 72 hours (3 days) prior to their scheduled Hosted Event and receive a full refund, less payment transaction costs and any third-party agency fees that INTUEAT is not entitled to recover (“Third-Party Fees”).
• Cancellations within 72 hours of the scheduled Hosted Event will be charged to the full Hosted Event amount
• Guest Count Reductions are not possible within 72 hours of the Hosted Event and meals for no-show guests will be provided in a to-go box.
• Guest Count Additions are subject to Chef’s Approval and Pricing. 

Moderate:

• Guest may cancel or modify guest count anytime until 7 days prior to their scheduled Hosted Event and receive a full refund, less Third-Party Fees.
• Cancellations within 7 days of the scheduled Hosted Event will be charged to the full transaction amount
• Guest Count Reductions are not possible within 7 days of the Hosted Event and meals for no-show guests will be provided in a to-go box.
• Guest Count Additions are subject to Chefs Approval and Pricing.  

Strict:

• To receive a full refund less Third-Party Fees, guests must cancel within 24 hours of booking, and the cancellation must occur at least 14 days before the Hosted Event Day.
• Cancellation made more than 24 hours after booking or less than 14 days before the Hosted Event will be charged the Full Hosted Event Amount.
• Guest Count Reductions are not possible.
• Guest Count Additions are subject to Chefs Approval and Pricing.

Non-Refundable:

• Hosted Event Bookings are non-refundable.
• This is also reserved for additional invoices dispatched in association with Hosted Event Bookings for the purpose of facilitating the Chef’s acquisition of equipment or services.

Testing:

• We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.

Chef Cancellation Rights

A Chef may cancel or decline services at any time if and when the Chef discovers that a Host has failed to comply with the Host Expectations (defined above).

Hosts may qualify for a full refund of the Event Fee less Third-Party Fees if (a) the Guest notifies INTUEAT of cancellation during usual business hours in Denver (9am to 5pm on weekdays other than public holidays) before the cancellation deadline of the relevant Hosted Event in accordance to Chef’s cancelation policy, or (b) if your Chef cancels or declines the Hosted Event once the Hosted Event has been accepted and confirmed by the Chef, for any reason other than a violation of the Host Expectations. Host shall not qualify for a refund if the Chef cancels due to the Host’s failure to comply with the Host Expectations.

We hope all guests enjoy every Hosted Event, however sometimes things go wrong. If you believe that INTUEAT or a Chef failed to fulfil an essential obligation of the Hosted Event, you may make a claim regarding an unsatisfactory Hosted Event (a “Claim”) until midnight on the day following the date on which the relevant Hosted Event was scheduled to take place.  Please submit your Claim via email to support@Intueat.com or to our care team at 720-634-6519 extension 1 - specifying the Hosted Event reference, and provide as much information as possible in relation to the problem.

It is important that if you are not satisfied with a Hosted Event you notify INTUEAT of your Claim before midnight on the day following the date on which the relevant Hosted Event was scheduled to take place. Once INTUEAT has released funds to the Chef staffing your Hosted Event, it is unable to offer you any remedy.

Following receipt of a Claim, INTUEAT may in its sole discretion direct refund an amount up to the entire value of your payment (less Third-Party Fees). However, if  INTUEAT believes that the complaint is without merit, of limited merit or that INTUEAT is not able to assess the merit of the complaint, then INTUEAT may direct that the whole or any part of the event fees are paid to the chef and/ or that the balance (if any) is withheld pending resolution of the dispute. If no such resolution has been reached within six months, INTUEAT may, in its sole discretion, determine what, if any, amount to issue as a refund or credit against future events. INTUEAT shall have no further or other liability or responsibility to the Host and Guest in respect of any such claim to be refunded. You agree to abide by decisions made by Intueat (even if the decision appears adverse to you).

INTUEAT  agrees to reasonably assess merits of claims and to act in good faith toward Guests and Hosts, however you agree that it has no responsibility or liability to you for any assessment it makes in relation to the merits of any Claim or any remedy it decides to provide, and you also agree that Intueat may make or decline refunds and payments pursuant to these T&Cs and that if and to the extent it does so it shall have no further liability or obligation to you or the Host or Guest.

INTUEAT will endeavor to make refunds to Guests through the same payment facility through which the payment was originally made. Where it is not possible to make such a refund, we may require other verification before the refund can be processed. The Guest agrees to bear the cost of currency exchanges and risks in fluctuations in currency exchange rates.

By booking a Hosted Event you agree that if INTUEAT has followed the processes mentioned above in good faith it shall have no further or other liability or obligation to you. INTUEAT has not responsibility or liability in respect of any failing by a payment processor or authorized agent.